Repairs
MANUFACTURER REPAIR SUPPORT
Repairs
From an unfamiliar sound to a stopped machine, tell us the symptoms and operating situation. We will advise on the checks and repair arrangements needed.
If an abnormality occurs, stop operation and contact us. Do not continue operating with unusual noise, vibration or leakage. You do not need to restart or dismantle the machine to reproduce a fault or take photographs.
Examples of repair enquiries
- Unusual noise or vibration.
- Leakage, wear or damaged parts.
- Failure to start, or stopping during operation.
- An alarm or error indication.
- A bowl or component needing repair.
- Restoring an older machine to service.
Changes in separation or throughput can also be discussed. We consider feed and operating changes as well as possible machine faults.
Whole machines, bowls and components
Machine faults
Review symptoms, investigation, replacement parts and adjustment.
Bowls and rotating parts
Condition checks, repair and balancing, depending on the model and damage.
Components and assemblies
Servicing of bearings and other components or assemblies can be discussed.
In-house manufacturing supports long-term maintenance. Repair feasibility, costs and timing are confirmed after reviewing the condition and required parts.
Ask us about older machines
We also welcome repair enquiries for long-serving equipment. Tell us the model, serial number and current condition so we can check the available repair method.
Repair process
-
Describe the symptoms
Provide the model, serial number, location, symptoms and preferred timing.
-
Agree the investigation
We explain the available service method and any examination needed.
-
Confirm work, quotation and schedule
We explain disassembly or additional repairs where required and confirm the scope with you.
-
Repair and report
We carry out the agreed work and explain the results and any recommended maintenance.
Information that helps
Machine identity
Model, serial number, installation site and bowl number when relevant.
When it happens
Startup, running or stopping; when it began; alarm text; material and recent changes.
Current situation
Whether the machine is stopped, your deadline, available downtime and repair history.
Before shipping a machine or component
- Contact us first to agree the item, destination, packaging and transport.
- Tell us the processed substances and any residues or contamination.
- Agree cleaning and safe handling before dispatch, especially where hazardous residues may remain.
- Identify the company, contact, machine, component and symptoms clearly.
Contact us first
Confirm the destination, packing and transport arrangements before dispatch.
Process material and residue
Tell us the substances handled and any residues so that receiving arrangements can be reviewed.
Cleaning and safe handling
Disclose hazardous contamination in advance and prepare equipment for safe handling in accordance with the instruction manual.
Identify the items
Include your company and contact name, model, serial number, affected parts and symptoms.
For equipment outside Japan, please tell us the country and installation site. We will confirm the available service method, shipping arrangements, schedule and costs for your location. For site visits or operating instruction, we will also agree the language and communication arrangements in advance.
Repair enquiry
Fields marked Required are required. Please provide the other information as far as you know.
After sending, you will receive an acknowledgement by email. A member of our team will review your enquiry and contact you. If you have not heard from us after three business days, please contact web@kansaienshin.co.jp or +81-6-6458-8101.