After-sales support
AFTER-SALES SUPPORT
Support for a long working life.
As the manufacturer, we help with inspection, servicing, repairs and replacement parts after delivery. Good maintenance and appropriate parts replacement support reliable operation.
A manufacturer you can contact after installation
Prompt response
We review your situation and coordinate work and timing as quickly as practicable. We serve customers throughout Japan and welcome overseas enquiries.
Virtually indefinite supply of in-house parts
Parts we manufacture in-house can be produced and supplied on a virtually indefinite basis. Tell us the model and serial number so we can identify the required parts and manufacturing specification.
Specialist maintenance
Our technicians consider each machine’s model, specification and use when planning inspection and servicing.
For equipment outside Japan, please tell us the country and installation site. We will confirm the available service method, shipping arrangements, schedule and costs for your location. For site visits or operating instruction, we will also agree the language and communication arrangements in advance.
Choose the support you need
If the machine behaves abnormally, stop operation and contact us. Repair enquiries →
Inspection & maintenance
Periodic checks, servicing plans and overhauls.
Repairs
Faults, abnormal noise or vibration, leakage and damaged parts.
Parts
Replacement parts, consumables and spares.
Frequently asked questions
Answers about selection, sample testing, maintenance, repairs and parts.
Help us identify your machine
Model and serial number
Check the nameplate; include the bowl number where relevant. If the number is unknown, send the information you have.
Condition and requirements
Tell us the symptoms, when they began, operating conditions and preferred timing. Include the country and installation site.
Nameplate and component photos
Photographs can help identify the equipment. Do not operate or dismantle equipment just to take a photograph.
From enquiry to support
1. Contact us
Use the relevant enquiry form or contact us by telephone.
2. Review the situation
We confirm the machine, usage, requirements and preferred timing.
3. Confirm the arrangements
We advise on the necessary work or parts, costs and schedule. Overseas arrangements are reviewed individually.