Yes. Tell us what you want to separate, the issue you are trying to solve and the required throughput. We can discuss model selection and sample testing.

The material, feed properties, particle size, solids content, throughput and fraction you want to recover. If you have already tested it, centrifugal force, processing time and results are also useful. Incomplete information is fine.

They depend on the model, specification and scope. Tell us your requirements and planned installation date so we can provide a quotation and lead time.

Yes. Tell us the process, required specifications and documentation. We review what can be provided for each project.

We can discuss materials and surface treatments. Please provide composition, concentration, temperature and any preferred material. Compatibility is reviewed for the actual conditions.

Yes. Allow space around and above the machine for inspection and parts removal, as well as the footprint itself. Please share a layout or photographs so we can check access requirements.

Yes. We can check separation feasibility and conditions with your feed. Agree the sample quantity and shipping arrangements with us before sending it.

Yes, witnessing a test can be arranged. Please tell us your preferred date and what you would like to check.

Demo rental can be discussed for testing at your own site. Tell us the country, location, purpose and preferred period. Availability, transport and installation conditions are confirmed individually.

No. You may use the optional English Excel or PDF sheet, or describe your material and requirements in the enquiry form. Leave unknown or inapplicable items blank.

It depends on the material, machine and conditions to be evaluated. Tell us what quantity is available and the purpose of the test; we can discuss options for small samples.

Operating instruction and trial runs can be discussed. We will confirm the method, preparation, schedule and costs together with the rental conditions.

Please tell us before testing which fractions and quantities you need. We will agree containers, destination and shipping arrangements.

Yes. Our maintenance technicians review the model, serial number, usage and preferred timing. Service arrangements, including any site work, are confirmed for the installation location.

Yes. We can discuss inspection, parts replacement and overhauls around usage, production plans, available downtime and spare parts.

Stop operation and contact us. Provide the model, serial number, symptoms and when they began. Do not restart the machine just to reproduce the issue or take a photograph.

We aim to respond as promptly as possible after checking the symptoms and location. Work scope and timing depend on the condition, parts and necessary arrangements. Call +81-6-6458-8101 for an urgent enquiry.

Yes, individual bowl servicing can be discussed. Provide the machine model, bowl number and symptoms. We will check the actual condition and required work.

For parts we manufacture in-house, we can continue production and supply on a virtually indefinite basis, including for older machines. Please provide the model and serial number so we can confirm the part and manufacturing requirements. Purchased components may have different availability.

Yes. A nameplate photograph and photographs of the part or its installation position help us identify it. Provide the quantity and machine details as far as you know.

Intervals depend on the model, component, operating hours and process material. Refer to the machine manual or ask us; some replacements require disassembly and adjustment.

Requirements depend on the installation country. Distinguish those inspections from manufacturer servicing and overhauls, and check the rules applicable to your installation.

The stated warranty period is one year from delivery. Please refer to the warranty documentation supplied with your machine, or contact us to confirm its scope.

Depending on the machine, we inspect appearance, components, wear parts, rotation speed, vibration and safety devices. Disassembly, measurements and replacement scope are agreed in advance.

We explain the inspection findings and necessary servicing. If you need a report in a particular format or specific records, please tell us when requesting the work.

Yes. First provide the model, serial number and symptoms. If examination of the equipment is necessary, we will discuss that process and any costs before confirming the repair quotation.

Contact us first with the item, symptoms and substances processed. Agree cleaning, residual-material removal, packaging and destination. Tell us in advance about any potentially hazardous contamination.

The appropriate spares depend on the model, usage and production plan. We can discuss wear parts and spare assemblies around replacement frequency and available downtime.

We support customers throughout Japan. For machines overseas, please tell us the location and enquiry so we can confirm the available service method.

Please tell us the location, purpose and preferred dates. We will review the request and discuss an appropriate arrangement.

Our head office handles enquiries from Japan and overseas, including maintenance, repairs and parts. Please contact us directly.

Yes, we welcome overseas enquiries. Tell us the destination, application and required specifications so we can review the conditions.

Yes. Tell us what you are considering or the separation issue you would like to discuss.

Yes. Tell us the subject and suitable dates and times, including your time zone. Sharing processing conditions beforehand helps us prepare.

Yes. Use the catalog download enquiry, or tell us the model or application you are considering. If you need a printed copy, please provide the destination.