Frequently Asked Questions

Frequently Asked Questions

Q

What are the important factors in selecting a model?

A

Solid Concentration
Solid particle size
Throughput
Specific gravity difference, etc.

Q

Do you have any branches or distributors in Japan or overseas?

A

No, we do not.
Please contact our head office.

Q

Can you export to overseas?

A

Yes, it is possible.
We have exported to more than 10 countries.

Q

Can you perform sample tests?

A

Yes, it is possible.
We can have you attend the test.

Q

Do you have centrifugal separators available for rent?

A

Yes, we can rent from 1 day to long term.

Q

Can non-corporate entities purchase the products?

A

Yes, it is possible.

Q

How long is the delivery time?

A

It will be about 6 months including specification and transportation.
The manufacturing period is about 3 months.

Q

How to purchase?

A

You can purchase either through a trading company or directly.

Q

How long are parts available?

A

We supply parts semi-permanently whenever possible.

Q

Will you be present at the delivery?

A

Yes, we will be present.
Trial runs, machine explanations and training, etc. will also be conducted on site.

Q

How long is the warranty?

A

One year from the date of delivery.

Q

Do you offer maintenance packages?

A

Yes. We offer various packages.
Individual customization is also possible.